CareBridge
Service Design
Capstone Team Project
A short-term childcare service located in hospitals, designed to reduce appointment absenteeism among single mothers
CareBridge was developed in my fourth-year capstone course as part of the Student Service Design Challenge. The goal was to address the systemic bias that single mothers often face when missing medical appointments due to lack of childcare. Our team designed a human-centered service that integrates short-term, supervised childcare into hospital environments, increasing healthcare accessibility and equity.
Roles
Research Support
Timeline
4 Months
Jan-Apr
2025
Tools
Figma Canva
Adobe Illustrator
Team of 7
UX/UI Design
Research Support
Project Management
Project Overview
A full walkthrough of CareBridge, covering the concept, service blueprint, user experience design, and how our proposed solution addresses childcare barriers within hospital settings.
My Contributions
I primarily contributed to the research phase of this project, helping gather insights on childcare accessibility, hospital infrastructure, and user needs. I also supported the design team by providing feedback and assisting with early-stage UI concepts to ensure our solution aligned with the user journey and service goals.
Problem
Many single mothers miss or delay medical appointments due to a lack of accessible, short-term childcare. This barrier contributes to health inequities, stress, and inconsistent medical care, especially for underserved communities.
Solution
CareBridge is a service design solution that provides short-term, supervised childcare located directly within hospital settings. Built to comply with CCEYA regulations, the service allows parents to reserve care in advance and check in seamlessly through an in-hospital kiosk or mobile interface. The model is supported by certified Early Childhood Educators and trained volunteers to ensure a safe, trusted environment.
Why Our Initiative Matters
Helps single mothers attend medical appointments without the stress of securing childcare
Addresses systemic barriers to care for vulnerable caregivers and underserved communities
Grounds the service in compassionate, human-centered design that respects real-life needs
Conclusion
CareBridge demonstrates how service design and UX can come together to address real-world social issues. Our team's thoughtful integration of research, accessibility standards, and design systems helped shape a solution that not only responds to a gap in healthcare access but also models how institutions can be more inclusive. The project was developed as part of the global Student Service Design Challenge and reflects a broader vision for equitable, community-focused innovation.